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FAQ (Overseas Customers) |
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GENERAL |
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Q. |
Is
NEOLITE ZKW an ISO-9002 Certified Company? |
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A. |
Yes,
NEOLITE ZKW factories are an ISO-9000 & ISO/TS 16949 certified
Companies. |
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DEVELOPMENT OF NEW PRODUCTS |
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Q. |
Can
NEOLITE develop a new
product for customer with mould participation? |
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A. |
NEOLITE
has been developing customized new products
for their customers worldwide with an option of both
100% and 50% tooling cost Participation. |
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Q. |
What kind of toolings
NEOLITE
can make? Is NEOLITE having designing capabilities? |
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A. |
NEOLITE has an advanced & modern tool room set up
comprising almost 130 personnel with CAD/CAM
facilities and high speed CNC machining centers.
NEOLITE is presently capable of making tools for
Sheet Metal Components, Plastic Injection Moulding,
Glass Products & Die Casting products.
NEOLITE has
successfully designed & developed many new products
for OEM & after market in the recent years. |
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Q. |
Are there possibilities of carrying out any
minor alterations in the existing product as per Customer's
Customized needs? |
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A. |
Principally, it is not possible to make any alterations in the
basic design originally made. However if a customer is willing to
participate in the expenses for the required modification, this
can be done.
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LEAD TIME & DELIVERY TERMS |
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Q. |
Are all deliveries made by sea? |
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A. |
Yes,
we normally make all deliveries by sea, unless the customer
specifically demands and pays for the Air delivery. |
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Q. |
What is your normal delivery (lead) time for
any overseas order? |
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A. |
Normally it takes us 30 to 45 days to dispatch the goods from our
factory from the date of order confirmation and receipt of the L/C
or advance payment in our Bank. NEOLITE, does not stock any items.
'FCL' Orders for complete 20' / 40' containers are much faster to
reach our customers than 'LCL' orders which, inordinately get
delayed at the ports.
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PRICE OFFERS & SHIPPING TERMS |
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Q. |
What is the currency & terms offered by
NEOLITE? |
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NEOLITE offers their prices in 3 of the universal world currencies
US Dollar, Euro & UK Pounds. The rates offered are 'FOB' / F. O.
R. (ex-works) basis for small orders, that is for 'LCL' containers
& on 'FOB' & "CIF" basis if order is for full container load.
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MARKETING POLICIES |
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Q. |
How does 'NEOLITE' markets its products in
the overseas markets? |
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We are
marketing our goods mainly under 2 brands -"NEOLITE" & "PPI". Our
products are sold through the Agents appointed in various
countries & we also export directly to the wholesaler importers
(some of them have been our regular customers for over 20 years). |
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Q. |
What is your minimum for quantity and value? |
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A. |
We
normally accept minimum order quantity of 200 pcs. per item and
gross minimum value of USD 5000. However, in some exceptional cases
we also accept smaller order value depending upon the items
ordered. This simply means, if the items are from our regular
production lot we can accept quantity of even less than 100 pcs per
item. |
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Q. |
Can
NEOLITE offer goods in any other
packaging & brand and /or in plain white boxes? |
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A. |
Yes, if the order quantities are feasible to print a special box,
we can supply the products in plain white boxes or with a
customized packing design given by our customers (but in our own
brand).
However, if a customer specifically wants the goods supplied with
the Customers brand, or any other marking on the product, then we
can do it after receipt of the necessary tooling participation
cost. The order quantity also has to be large enough to make this
feasible.
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PACKING DETAILS |
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Q. |
What is your Standard Packing? |
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A. |
Our standard packing is mostly a single piece in an individual box
and then 6 to 40 such boxes in a strong export worthy Master
Carton.
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